We encourage members of the public and REALTORS® alike who have complaints to communicate their difficulty to the broker of the firm involved in the complaint to try to rectify the problem before filing a complaint. Any person having reason to believe that a REALTOR® member of VPAR is guilty of unethical conduct may file a complaint, in writing, with the Association.

Please contact VPAR via e-mail or call us at 599-5222 to receive a complaint packet.

When filed, complaints are referred to a Grievance Committee that conducts a preliminary investigation to determine whether the complaint warrants further consideration by a Hearing Panel of the Professional Standards Committee. The Grievance Committee does not conduct hearings.

You will be informed of the Grievance Committee decision to either refer the matter for hearing by the Professional Standards Committee or to dismiss the complaint as not warranting further consideration.